Shipping policy

At PK Brand Store, we aim to provide our customers with a safe, reliable, and convenient delivery experience throughout Pakistan. We carefully pack orders before handing them over to our courier partners.

1. Delivery Areas

We currently offer delivery across Pakistan, subject to courier availability at the customer's location.

Some remote or restricted areas may require additional delivery time.

2. Order Processing

Orders are normally processed after confirmation of the order details.

Before dispatch, we may contact the customer to confirm:

  • Customer name
  • Phone number
  • Delivery address
  • Product and quantity
  • Payment method

Orders may be delayed if we are unable to contact the customer or verify the provided information.

3. Delivery Time

Estimated delivery time is generally:

  • Major cities: 2–5 working days
  • Other areas: 3–7 working days
  • Remote areas: Delivery may take longer depending on courier coverage.

These are estimated delivery times and are not guaranteed. Delays may occur due to weather, public holidays, courier operations, security conditions, or other circumstances beyond our reasonable control.

4. Shipping Charges

Delivery charges may vary depending on:

  • Customer location
  • Order size and weight
  • Courier service
  • Promotional offers

The applicable delivery charges will be shown or communicated to the customer before the order is dispatched.

From time to time, PK Brand Store may offer Free Delivery on selected products or promotional campaigns.

5. Cash on Delivery

Where Cash on Delivery (COD) is available, customers can pay the applicable order amount to the courier at the time of delivery.

Customers are requested to ensure that they are available to receive and pay for their confirmed COD orders.

Repeated refusal or non-acceptance of confirmed COD orders may result in restrictions on future COD purchases.

6. Order Tracking

Where tracking information is available, customers may receive a tracking number or delivery update through the contact information provided with the order.

Delivery status may also be checked through the applicable courier service.

7. Incorrect Delivery Information

Customers are responsible for providing a complete and accurate:

  • Name
  • Mobile number
  • House/shop number
  • Street/area
  • City
  • Delivery address

PK Brand Store is not responsible for delivery failures caused by incorrect, incomplete, or inaccurate information provided by the customer.

If an order needs to be re-dispatched because of incorrect customer information or repeated delivery failure, additional delivery charges may apply.

8. Delayed or Lost Shipments

If a shipment is significantly delayed, lost, or damaged while in transit, please contact PK Brand Store as soon as possible.

We will coordinate with the relevant courier service to investigate the shipment and provide an appropriate resolution.

9. Damaged Package

Customers are encouraged to inspect the package at the time of delivery.

If the package appears seriously damaged, customers should, where possible, take photographs or video of the package before opening it and contact us immediately.

For a product received damaged, defective, or incorrect, please refer to our Return & Refund Policy.

10. International Shipping

At this time, PK Brand Store primarily serves customers within Pakistan.

International shipping is not currently offered unless specifically agreed with PK Brand Store.

11. Contact Us

For questions regarding delivery, order tracking, shipping charges, or your order, please contact us:

PK Brand Store
📍 Faisal Shopping Mall, Opposite GPO, Saddar, Rawalpindi, Pakistan

📧 Email: pkbrandstore123@gmail.com
📞 Phone / WhatsApp: +92 332 5500150

PK Brand Store

Your Trust, Our Identity.