Refund policy
At PK Brand Store, we are committed to providing our customers with genuine products, reliable quality, and a satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or significantly different from the product ordered, please contact us and we will assist you according to the policy below.
1. Return Period
Customers may request a return or exchange within 7 days of receiving the order.
To be eligible for a return, the product must:
- Be unused and in its original condition.
- Be returned with all original packaging, tags, accessories, manuals, and documentation.
- Not show signs of use, washing, damage, alteration, or wear.
- Include the original order/invoice details.
For shoes, the product must be tried only indoors and must not show signs of outdoor use.
2. Damaged or Incorrect Products
If you receive:
- A damaged product
- A defective product
- The wrong product
- A missing item or accessory
please contact PK Brand Store within 48 hours of delivery.
We may request clear photographs or a video of the product and its packaging so that we can investigate the issue.
If the issue is confirmed to be our responsibility, we will provide an appropriate replacement, exchange, or refund.
3. Electronics & Earbuds
For products such as Huawei earbuds, FreeBuds, smartwatches and fitness bands, returns are subject to product inspection.
Due to hygiene and health considerations, opened or used earbuds/headphones may not be eligible for a change-of-mind return.
However, genuine manufacturing defects will be considered under our return process.
4. Shoes
For adidas and Skechers shoes, customers may request a size exchange or eligible return within 7 days, provided that:
- The shoes have not been worn outdoors.
- The soles are clean and free from marks.
- Original packaging is intact.
- All tags and accessories are included.
Customers are responsible for selecting the correct size. We strongly recommend checking the available size information before placing an order.
5. Sale & Promotional Items
Products purchased during special promotions, clearance sales, limited-time offers, or promotional bundles may have different return conditions.
Where a product is specifically marked “Final Sale” or “Non-Returnable”, it cannot be returned or exchanged unless it arrives defective, damaged, or incorrect.
Free gifts included with promotional offers must also be returned if the qualifying order is returned.
6. Return Shipping
If the return is required because PK Brand Store sent the wrong product, or the product arrived damaged or defective, we will review the case and may cover the applicable return shipping cost.
For returns requested due to change of mind, incorrect size, or personal preference, the customer may be responsible for return shipping charges.
7. Refunds
Once the returned product reaches us, it will be inspected.
If the return is approved, the refund will be processed after the inspection.
Refunds may be issued through the original payment method or another mutually agreed payment method, depending on how the order was paid.
Please allow reasonable processing time for the refund to appear in your account after PK Brand Store has approved it.
8. Exchanges
Where stock is available, customers may request an exchange instead of a refund.
For example:
Wrong shoe size → Exchange for another available size.
If the requested replacement is unavailable, we may offer a refund or another suitable solution.
9. Non-Returnable Conditions
A return may be rejected if the product:
- Has been used or worn.
- Has been damaged by the customer.
- Is missing original packaging or accessories.
- Has been altered, repaired, or tampered with.
- Shows signs of misuse.
- Is returned after the applicable return period.
- Was purchased as a clearly marked final-sale item.
10. How to Request a Return
To request a return, please contact us with:
Order Number:
Customer Name:
Phone Number:
Product Name:
Reason for Return:
Photos/Videos, if applicable
+92 332 5500150
Our team will review your request and provide the next steps.
11. Refund A
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at pkbrandstore123@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at pkbrandstore123@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pkbrandstore123@gmail.com.
Aproval
A return does not automatically guarantee a refund. All returned products are subject to inspection to confirm that they meet the conditions of this policy.
PK Brand Store reserves the right to refuse a return where the product does not meet the stated return requirements.
12. Our Commitment
At PK Brand Store, our goal is simple:
Your Trust, Our Identity.
We aim to provide our customers with genuine products, competitive prices, secure packaging, and reliable customer service.